Update: All money has now been reimbursed.
Last fall when we were planning our retirement winter get away, we decided to do things a little differently. Normally we would go away for three months, come home for a bit and then go for another three months. This worked well for a couple of reasons: our travel insurance gets very expensive if you are out of the country for more than three month. Coming home gave us a ‘reset’. Also, booking two round trip flights from Calgary to where ever is easy and less expensive than booking one way tickets.
This year, due to Covid restrictions, coming back to Canada was going to be a nuisance. We had to get a PCR test to get back into Canada, then an antigen test to leave. Plus, our travel insurance provider had notified us no covid related expenses would be covered, which meant, we had to buy extra insurance. (Luckily that changed, now we only had to buy insurance for the last two months of our trip).
We made a plan to go to Panama and then directly to Roatan.
Way back in November, we booked a multi-city trip with United Airlines….Calgary to Panama City, then 3 months later Roatan to Calgary. We then used Expedia.ca to book a one-way flight for February 26 from Panama City to Roatan, with a short lay over in San Pedro Sula. All sounded and looked great. We paid with a VISA card, and when we got our statement, charges were from Hahn Airlines. Which was really weird as the flight from Panama City to San Pedro Sula was with Copa Airlines, and San Pedro Sula to Roatan was with CM Airlines…..and we booked with Expedia.ca.
Things started going sideways when we received an email from Copa Airlines on December 24 saying our flight from Panama City to San Pedro Sula was changed from February 26th to the 27th. Not a big deal right…. just contact Expedia.ca and ask them to change San Pedro Sula to Roatan to the 27th. We checked online and sure enough there were flights available.
Yeah that didn’t happen. According to Expedia the problem was with Hahn… not them, or Copa, or CM. After many, many online chats (there is no one to talk with ever) the only solution Expedia could come up with was for us to cancel the entire trip and then Expedia would apply for a refund for us. No guarantees we would get our money back and we would have to wait 12 weeks to find out.
Well that didn’t make sense as we had a perfectly good flight from Panama City to San Pedro Sula and we specifically asked Expedia not to cancel. We decided to bite the cost and purchase new tickets from San Pedro Sula to Roatan. In the hopes that there would be no more problems with Expedia, we waited until one week before departure to actually purchase the tickets. We were all set to fly on February 27th.
Three days before arrival into Honduras we had to do a pre-arrival checklist. One of the first questions asked is flight number. Can you imagine our surprise when we looked on the Copa app and found out there were no upcoming trips. So back to the Expedia app, only to find out the flight had been totally cancelled.
Now it is back to more online chit chat with Expedia who confirmed yes the flight had been cancelled by Hahn Airlines. Sadly we were never notified. Imagine if we had shown up at the airport after a five hour drive and an overnight stay at a hotel!! Expedia was really quite useless with problem solving. Apparently they have sent an email to Hahn Airlines requesting a refund. In 12 weeks we should know the outcome of that request.
Luckily we were able to book flights for March 1st. Kudos to CM Airlines who changed our flight three times to accommodate our Copa booking.
So bottom line!! No further bookings with Expedia.ca. This was our first and last experience with them. In future we will do our own booking and not look for the ‘convenience’ of Expedia.ca. Due to the fact that our flight was totally cancelled, with no alternative given, if Expedia.ca doesn’t come through, then hopefully VISA will.
It would have been a lot less frustrating if we had just come home for a few days after Panama. Unfortunately on February 26 we would have still had to do the PCR test. I wonder if we will ever have hassle free travel again.
Happy travels! We are in Roatan and it is beautiful.
Ruth










































































































































